The United Nations World Tourism Organization’s (UNWTO)Tourism 2020 Vision forecasts that international arrivals are expected to reach nearly 1.6 billion by the year 2020. To prepare for this challenging opportunity, hospitality and travel organizations need to accept the fact that technology is going to play an important role in development of strategic resources and should be considered as a tool to increase competitiveness. Effective use of information technology can result in significant operational improvements, which is why hospitality and travel organizations must seek transformation to secure their future on the tried and trusted technologies of today.
Agilysys, Inc., headquartered in Georgia, United States, enables hospitality venues to create seamless and distinguished guest experiences while providing business agility. With an objective to stretch the extent to which technology is applied within the hospitality business processes, the hospitality-centric software solutions provider has shown dramatic growth over the last four years. “We are one of the best-of-breed hospitality software solutions providers because we help our clients harness insights from the silos of information they collect about guest activities. By utilizing our solutions, they can efficiently integrate the information and add value to their service,” says Jim Dennedy, president and CEO of Agilysys.

One Step Ahead
When prospective guests search online for a place to go, there is an opportunity to understand who they are, what they would like and what services they would expect when they get to the destination. It will then increase the wallet share of hospitality organizations with more guest visits. Agilysys is ahead of its competitors by enabling the same through its software solutions.
The company's most popular solution is the InfoGenesis™ POS system. It is a comprehensive point-of-sale solution that combines powerful reporting and configuration capabilities in the back office with an easy-to- use touch screen terminal application. When it comes to enterprise configuration, it has the ability to organize your SMB centers at an enterprise level and division level so that you can analyze them by geographic region, brand level, company level and profit centers.
"The InfoGenesis POS system is one of our best-selling solutions for good reason," said Dennedy. "It's not a generic POS system; it was designed specifically for the hospitality industry. A dependable and feature-rich POS system not only keeps transactions flowing but also gives users business insights that enable them to respond quickly and effectively to operational challenges. The InfoGenesis POS does all this while helping hotels, restaurants and other hospitality providers create connections with guests and encouraging repeat business."
Agilysys has evolved over time as a company, and it recently introduced a new payment gateway solution in the United States. The company is able to develop new solutions quickly, which keeps it at the forefront of technology innovation..Being a pioneering solution is why the InfoGenesis POS system is so successful in the hospitality segment.

Developing next-generation solutions
Agilysys portfolio already contains a collection of the best solutions, and it is further going to develop a next-generation platform which will be a suite of products. It will not only leverage technology revelations that the company has known, but it will integrate all Agilysys and non-Agilysys branded solutions onto the platform. In this way, Agilysys customers will be able to have all guest data in a central spot. The information can be used to better understand guests, their cost of delivery and improve not only revenue generation but also cost efficiencies.
Agilysys is also working towards devising the best way for cloud enablement. “In my judgment and our company’s judgment, the technology that best supports cloud requires software architecture that is different from what we used years ago. A Software-as-a-Service (SaaS) delivery model with the cloud architecture really underpins the future of our offerings,” concludes Jim.
Panel: Interoperability
Agilysys’ solutions also score high on the interoperability scale. The company provides the best interoperability capabilities that hospitality operators need. Agilysys delivers something that none of the other competitors are able to provide, which is open systems. It does not mean it is license free. It just means it is nonproprietary. It provides open data, open services and open stack architecture so that the operators do not need to feel locked with a provider.