The rise of intelligent automation By CIO Review Team

The rise of intelligent automation

CIO Review Team | Thursday, 22 March 2018, 07:23 IST

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No doubt, businesses are always endeavouring to uncover optimum ways to make their operations more smarter and autonomous. Indeed, automation technology is not only invigorating today's workplaces, but also delivering major advantages such as cost reduction, improved productivity and increased reliability. In this day and age, Intelligent Automation (IA) takes the centre stage on a global scale which brings out a new operational model. As enterprises are looking to add automation capabilities to their functions and processes to stay ahead, the combination of artificial intelligence and automation, intelligent automation, is aiding them to transcend conventional operational methods and accomplish unprecedented levels of efficiency as well as quality. In this digital era, it offers an amazing opportunity for organizations to become more responsive.

With the rise of artificial intelligence, machine learning and natural language processing, businesses  have better options for automation. Put simply, advancements in artificial intelligence, robotics and automation, is fueling a new era of intelligent automation, which is likely to become a significant driver of organizational performance. Intelligent automation, the next game changer, bolsters organizations to navigate through intricate situations without compromising on decision-making, speed and efficiency. Today, right from finance to healthcare to food services, enterprises rely on intelligent automation for performing tasks such as customer service, facial recognition, and even fraud identification. While enabling organizations to refine operations, decrease costs, and elevate efficiency,  intelligent automation delivers irrefutable benefits such as quality, speed, business continuity, flexibility, and agility to name a few. Actually, it has the potential to free up individuals from mundane tasks. More importantly, contrary to what some believe, instead of replacing people from workplaces, intelligent automation can help strengthen human capabilities such as social and cognitive skills. Hence, executives aspire that intelligent automation can support employees to concentrate on more valuable and creative tasks.

As enterprises strive to exclude obsolete ways for managing and supporting business processes,intelligent automation comes forward to reinforce them achieving faster and better results than ever imagined before. At present, it is quite difficult to picture a bank without ATMs. Likewise, intelligent automation will ultimately become an integral part of more far-sighted companies' business operations in the years to come.

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