Riyadh Air and IBM Ink Pact For Seamless Travel Experience By CIOTechOutlook Team

Riyadh Air and IBM Ink Pact For Seamless Travel Experience

CIOTechOutlook Team | Tuesday, 07 November 2023, 02:57 IST

Riyadh Air and IBM announced the signing of a strategic partnership in which IBM Consulting will serve as the primary systems integrator in developing, constructing, and coordinating the technological infrastructure that will enable the digitally native airline to provide excellent and seamless travel experiences.

Together, Riyadh Air and IBM Consulting have already created the airline’s digital and technology strategy. Now, Riyadh Air has selected IBM Consulting to support building the key business and technology capabilities that underpin the strategy. That includes implementing and integrating more than 50 airline industry solutions and core technology capabilities, including security, infrastructure, integration and data platforms, using a hybrid cloud approach. IBM will also orchestrate the work of over 40 partners by providing program and technical governance, project management, quality assurance, change and communications management and training, as per Prnewswire.

The partnership is intended to help Riyadh Air position itself strategically within the larger ecosystem in order to provide digital innovations and great experiences for travelers and customers. Riyadh Air aspires to be a world-class airline with tailored and seamless guest experiences powered by AI and cutting-edge digital technology, with obsessive attention to detail creating unforgettable micro-moments throughout the traveler trip.

“Our ambition is to launch our first flight in 2025 and put Riyadh Air at the cutting edge of digital technology and innovation within the aviation industry, adopting the best international sustainability and safety practices to deliver an exceptional travel experience, for our guests locally and internationally,” said Adam Boukadida, Chief Financial Officer, Riyadh Air. “IBM Consulting will be our principal partner driving us towards our vision with their deep expertise in managing large complex systems and integration programs as well as their expertise in the travel industry.”