Mumbai Airport and Vistara launch mobile phone boarding pass facility

CIOReview Team | Friday, 31 July 2015, 05:30 IST

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GVK MIAL (Mumbai International Airport Pvt. Ltd.) and Vistara today announced the launch of mobile phone boarding pass facility for Vistara’scustomers travelling out of Mumbai’s T2 terminal to New Delhi, Bangalore, Ahmedabad and Goa. The first of its kind initiative by Mumbai Airport, helps provide Vistara’scustomers a truly seamless travel experience.

The mobile boarding pass facility is also a time-saver for passengers and result in reduction in usage of paper boarding passes.  Overall, the mobile phone boarding pass facility will lead to another ‘Experience Simplicity’ feature while travelling through Mumbai Airport by Vistara.

Vistara’s customers making use of this facility for their travel from Mumbai T2 will only need to choose 'Get Mobile boarding pass/ Collect by SMS' option when checking-in online or on our mobile app.  The SMS from Vistara will contain the booking details and the link to access the mobile boarding pass. Customers are encouraged to take a screenshot of the mobile boarding pass, which is readable by the technologically advanced machines installed by Mumbai T2’s domestic departure level. Paper boarding passes are not required however customers would need to carry authorised photo ID as proof of identity.

Expressing his pleasure on yet another passenger-focused and eco-friendly endeavour of MIAL, CEO Mr. Rajeev Jain said, ”Mobile devices assume centre stage of consumer convenience in the modern day ecosystem. Technology enabled innovation has become the trigger for differentiation and MIAL has consistently pioneered to introduce passenger-focused innovations. With the launch of mobile phone boarding pass facility, we believe the passengers travelling through Vistara out of T2 terminal will experience another hassle free feature and eventually the initiative will further enhance the overall airport ravel experience in India.”

Sharing his enthusiasm on the new offering, Mr.PheeTeikYeoh, CEO, Vistara said, “We continually look for ways to enhance our customers’ travel experience by harnessing the power of technology and offering operational and service excellence.I am proud to see our promise of seamless travel experience being reaffirmed with this initiative of providing our customers with the mobile boarding pass option. We are extremely pleased to partner with MIAL and we look forward to offering these capabilities across our existing and upcoming route network.”

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