CONTAQUE: Creating its Niche in Customizable Contact Center Solutions
Avneesh Mathur,Co-Founder& Director
In a market of informed and updated consumers the role of support services becomes undeniably crucial. In this demanding work environment contact centre operators want to rely on software that would assist them in delivering a smooth client experience and help them improve their core operations, productivity, and performance with reduced cost. Evolving technologies in this segment have focused on reducing call wait time, increasing customer connects, getting the relevant issues reach concerned people with minimal wait time while improving customer experience. Contact Centers require technology which does not bind them to proprietary hardware and gives them the flexibility to provide features as required by the process. With over twelve years of work experience, AVISSOL has successfully launched three products while keeping pace with changing industry requirements.
Talking about CONTAQUE NGUCC, their latest With Centre Solution, Avneesh Mathur, Co-Founder and overseas of AVISSOL says,“CONTAQUE NGU-CC Integrates with any PBX on PRI/VOIP, VOIP Gate ways GSM gateways and allows REST API to enable integration with any CRM. The database is also open, allowing Customer to have unmatched flexibility. Similarly customer have the option to have any operating system like Windows, Linux or Android for agents. There is no investment on server side OS and Linux is used.”
AVISSOL provides its customers with a stable product which is flexible enough to adjust to their process. It also ensures that there are no down times with a 24/7 support. AVISSOL does not incorporate any hidden plans or costs in its packages.It tries to attain its competitive advantage by providing flexibility and robustness to clients through latest available technology at par with USA and Europe.
AVISSOL Solution's latest product CONTAQUE NGUCC allows contact center to have tenant partitioning, cloud or on-premise server, agents in office and remote agents, unparalleled speed of ACD engine and predictive dialer. Thousands of calls can be transferred within a second, enhancing its capacity as the fastest engine in industry. Commenting on the CONTAQUE NGUCC that targets higher end outbound contact centers, Mathur says, “We have Predictive, Power, Preview, Progressive and manual dialing features with skill based routing. We also offer outbound IVR dialing and survey-based campaign scheduling. So, whether it is outbound sales-oriented center or a leading company from BFSI,or a Telemarketing company or for survey or automated message center, we cater to all the needs.”
AVISSOL also offers CONTAQUE IVRS which allows customers to configure from simple to complex IVRS on their own with a simple flow charting GUI and allows connectivity with any database of choice. It also allows TTS/ASR and relevant reports, enabling contact centers to configure it and change the flow as per thier needs.
With its presence in multiple locations across India Contact and overseas, AVISSOL’s solution is constantly evolving. It has created a niche for itself in providing customization for the unique needs of its customers. It envisages introducing one to one video calling and conferencing in near future. The company aims at updating its products and solutions every quarter to match the contemporary technological needs.
AVISSOL is providing its customers with a stable product which is flexible enough to adjust to their process. It also ensures that there are no down times witha 24/7 support
AVISSOL also offers CONTAQUE IVRS which allows customers to configure from simple to complex IVRS on their own with a simple flow charting GUI and allows connectivity with any database of choice. It also allows TTS/ASR and relevant reports, enabling contact centers to configure it and change the flow as per thier needs.
With its presence in multiple locations across India Contact and overseas, AVISSOL’s solution is constantly evolving. It has created a niche for itself in providing customization for the unique needs of its customers. It envisages introducing one to one video calling and conferencing in near future. The company aims at updating its products and solutions every quarter to match the contemporary technological needs.
