Nowlake, a Fintech Organization that combines the idea of Westlake and Nowcom, has partnered with Salient to bring generative AI to the Westlake environment. Salient, the global leader in voice technology, was specifically created for the automobile finance business. 

 

This collaboration will help improve the communication gateway with our customers and our Dealers, as per businesswire.

 

Jay Kamdar, the President of Nowcom, shares insightful thoughts on the partnership with Salient: "This alliance marks a crucial turning point in the auto finance industry, leading us towards a transformative future. Having consistently ranked among the top companies in finance and technology in the auto industry, it is imperative that we continue setting exemplary standards. The incorporation of Salient's cutting-edge AI technology is poised to elevate our success even further, empowering us to support our dealers and clients at an unprecedented level. The impact will not only be felt internally through streamlined processes but will also manifest in accelerated client assistance, thanks to the meticulously designed automated workflows tailored specifically for the automotive industry by our partner, Salient."

 

They aren't merely paving the path; they're defining excellence in generative AI,” says Michael Wang, our Senior VP of Information Technology. “Salient is a young and unique company. Not only have they been pioneers in voice AI, but they're also the trailblazers who brought generative AI to production, addressing real-world use cases. Their enthusiasm for voice AI in the auto industry goes beyond just the technical aspects; it's about transforming the way our customers engage with the digital realm.” Michael Wang finishes by saying: “We're thrilled to have Salient as an integral part of our contact center technology.”

 

Nowlake's collaboration with Salient will begin by integrating generative AI into our customer/dealer platforms, as well as other operational-focused areas, to help automate important procedures.