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CIO Review >> Magazine >> March - 2016 issue

Eben Telecom Pvt. Ltd.: Pioneer’s Predilection on Seamless Customer Experience in Contact Centre Industry

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It is imperative to implement foremost practices to ensure confidentiality of all communication and data in contact centre landscape. As today's cloud technology comprises increased security, scalability and reliability, enterprises endeavours for unleashing the power of exceptional customer experiences while meeting key business metrics through cloud transition. Pursuing seamless customer experience, Eben Telecom a pioneer in Contact Centre Operations headquartered in Cochin, provides the full range of cloud-based call centre and contact centre applications to its clients with high scalability and security. Its contact centre solutions attain the requirements of security, process and platform of any organization. Established in 1995, Eben Telecom provides strategy, solutions and services to solve complex business issues and achieve results to improve customer experience, simplify business processes, increase productivity and create a positive revenue impact. Globally, the company supports its clients across Banking and Financial Services, Logistics, Business industry, Telecom Sectors and other industries. It offers BPO (Business Process Outsourcing) services including contact centre management, infrastructure management and call centre training etc. Eben Telecom is specialized in Call Center Services, Mobile VAS Solutions and Services, BPO and Staffing Solutions, Bulk and Enterprise Messaging, IVR and Automated Dialling Solution and CRM Application Development. Additionally, it approaches customer relationship management (CRM) more effectively with new and distinctive perspective. It assists brands in Customer Acquisition, Customer Transaction Building and Customer Relationship Management.

Considering Eben Telecom’s contact centre solutions in particular, its Unified Tele Infra Solution (UTIS) is a centralized solution that helps Communication and Infra Service Providers by managing their operation and maintenance activities using one, unified portal with multi-dimensional views. The solution brings unprecedented analytical insight leading to improve decision making, increases business efficiency, reduces operating expense and improves customer satisfaction. In addition, Eben Telecom offers a Two Way Messaging platform named Traffic Manager which allows its clients to receive SMS, besides sending it. The solution allows complete flexibility in managing incoming messages. Along with the solutions, their telecommunication service including Inbound Contact Center is an organized and professionally managed unit that offers efficient and prompt inbound customer care or customer support for the success of any product or service. It helps the brand to increase their market value by achieving more customers. Besides, Eben Telecom is specialized in outbound call centre services help its customers to increase revenue, reduce costs and increase operational efficiencies. For higher customer retention, Eben aids its clients by managing the outbound campaigns that helps in the customer life cycle management of any organization.

Keeping value as focal point, Eben Telecom provides highest degree of service, quality and integrity to its customers. Equipped with latest technologies, it provides enormous qualitative services to its clients through a highly trained, skilled and committed workforce that is supported by dedicated management team. As a pioneer in the industry, Eben Telecom has built partnerships with the leading multi-national companies. It envisages being the global leader in business process management.