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July - 2015 issue

Human-Centric Business Process Management

By CR Team

An employee manually checking the status of insurance claims, sends an insurance claim to the fraud department because he has spotted something unusual about it. This is an example of how highly automated functions and human intervention work together to form human-centric attributes in the [BPM suite] user interface. BPM is a system that was designed to support human activities directly, for the purpose of facilitating human processes. While some BPM suites has been designated as "document-centric" because they revolve around document-handling, the area can also be considered human-centric because it supports human decision-making related to those tasks. Human-Centric BPM refers to the management with a view to enhancing the efficiency of information transfer among the employees.
The purpose of Human-Centric Business Process Management (HC BPM) is
1. Sharing of the company-wide processes (making the process model known / compiling the process in Manuals)
2. Promoting the repeatability of the business results (improving the transaction speed by referring to the past results)
3. Getting hold of the performance of each team member (referring to the assessment by HR department / promoting the teleworkers)
4. Reducing the occurrence risks of falsification (internal control)
The major benefit of [all types of] BPM is transparency, defining aspects of business processes—human and system-related. This transparency helps enable achievement of business goals that, in a more traditional environment, would be seemingly contradictory, still achieving both agility and compliance goals by having a workflow engine to identify activities that might involve regulatory issues, then harnessing human-centric BPM to help enforce compliance.