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CIOTechOutlook >> Magazine >> October - 2013 issue
Infinite Computer Solutions: In Relentless Exploration of Technology Horizons in IMS
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Leveraging State of the Art Communication Technologies
Infinite has invested in cloud based tools and platforms specifically in the communications space, which has been a core contributing factor for their successful programs. One of the immediate benefits from this is being able to move away from fixed based pricing to device based pricing. Infinite's engagement models including New Age Flexible Solutions are designed to suit unique business challenges of their customers.With the use of these models, Infinite has become a preferred partner to several global companies including various Fortune 1000 companies.
The role of iTaaS for IMS solutions of Infinite
Within IMS, one unique service that Infinite offers to its clients is Infinite Tech-Support as a Service (iTaaS), which is a comprehensive cloud based offering that automates, standardizes, transforms and consolidates enterprise IT Infrastructure Management and Operations across the global enterprise in line with ITIL standards. iTaaS enhances the various modes of raising a ticket and tracking it as long as you are connected to the internet. With 24x7 cloud services, incident tickets can be raised through Phone, SMS, Web, Chat, E-mail, self-portal and events monitoring. At any given point, all stakeholders can track the ticket to closure anytime, any place catering to BYOD which is a growing requirement in IT management.
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