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CIOTechOutlook >> Magazine >> March - 2016 issue
Knoah Solutions, Inc.: Offering Comprehensive Multi-channel Contact Center Service
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It is also significant to look at its flexible, high performance turnkey solutions which focus on customer satisfaction while driving revenue and value for its clients, reducing their costs. Knoah Solutions has been successfully helping large and small companies address their challenges by providing a unique blend of management experience, operational process best practices, and state of the art technology, such as its proprietary WFO (Workforce Optimization) tool, KnoahsARK 360. Consequently, KnoahsARK 360, provides a comprehensive visibility into contact center and agent performance metrics. KnoahsARK 360 is an industry unique software tool that provides monitoring, measurement, analysis, reporting and feedback across the entire support model. The solution offers a gateway to all its applications and enables Knoah Solutions to be more flexible and less dependent on other vendor products for maintaining and improving customer service. The flexibility and functionality of KnoahsARK 360 allows the company to realize the benefits of its contact center life cycle management process. In addition, KnoahsARK 360 enables management teams to manage the entire customer contact center environment by integrating locations staff, departments, tools, data points and processes in one view while making better decisions. Its clients have access into KnoahsARK 360 to get visibility into Knoah’s operations and provide direct feedback and information.
Founded in 2001, Knoah Solutions’ unique and consultative approach to contact center service delivery has earned awards and recognition from independent review bodies like International Association of Outsourcing Professionals, ranking among the IAOP Global Outsourcing 100 and listed in the top 10 as Best Rising Star for several years. Last year, the company was recognized as Best Outsourced Provider - CCW Awards 2015 Winner. Additionally, Knoah Solutions received the 2015 MVP Quality Award. Built on a “client for life” philosophy, Knoah Solutions continues its successful journey as a partner who is committed on client satisfaction, retention and loyalty while offering cost effective services.
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