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CIO Review >> Magazine >> November - 2014 issue

SysTools Software: Strategizing and Executing Customer-Centric DR Plans


There is a growing concern among Indian enterprises about adopting Disaster Recovery and Business Continuity Planning to ensure business continuity and improve operation efficiency. However, the awareness about Disaster Recovery in Indian market is considerably low. Companies like Amazon AWS are providing good and low cost infrastructure for DR services. SysTools Software, a technology partner of Amazon Web Services, deeply understands the services offered by them and leverages its deep expertise in Data Recovery domain to strategize proper DR plans. Having its India office in Pune, the company reads the contours of Indian market very well where cost is a decisive factor and has come up with solutions like Partial DR option wherein companies can save good amount of money by giving DR services to some portion of the critical applications and achieve high availability in low cost.
SysTools Software believes that zero or minimal disaster impact on business should be the goal of any DR implementation partner. Its dedicated and expert resources engage with the customers’ requirements and design the strategy for DR implementation. “AWS cloud plays a very crucial role while defining the DR plans. It gives the opportunity to create a DR infrastructure on the fly and helps us to strategize the DR Solution.” says Debasish Pramanik, Co-Founder, SysTools Software. Undertaking a cautious approach, SysTools does not take everything of customer to cloud immediately but follows a step by step approach for better result. The company recommends a phase wise DR implementation suggesting organizations to go for Pilot DR first and then Production DR followed by DR drills.
SysTools’ products for data recovery are developed based on proprietary advanced recovery technology to recover data. In every case of corruption of data there is only a part of it which gets corrupted and renders the entire data unreadable. Using its advance data reading algorithms, SysTools identifies and ignores the corrupted data which in most cases is related house keeping information about the data. In this way, the company is able to recover 100 percent of data in majority of cases.
When it comes to email recovery, SysTools has a wide range of products targeting various email client formats and they can be leveraged to recover data. The products have the ability to understand the file format of various email clients such as Microsoft Outlook PST, Exchange Offline OST and also Exchange Server EDB file. The ability to read data in binary format allows its products to recover data from corrupt files which include deleted emails.
What sets SysTools apart from its competitors is its commendable customer support. The company provides customer centric solutions and its support team plays the role of ambassador of its brand. Built with robust engineering, its products are easy-to-use and simplify technology for the users. SysTools is currently focusing on Digital Forensics and Disaster Recovery on Cloud and looking to strengthen its existing capabilities in niche segments.