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September - 2016 Issue

Cover Story
Author: Sudhakar Singh
A majority of technology investments by Indian companies in the near future will be on digital technologies, platforms, cloud-based BPM solutions, mobile technologies, cyber security, social media and analytics. Indian BPM providers are scaling up their digital solutions portfolios by... more>>

In My Opinion

By Anantha Radhakrishnan, CEO & MD, Infosys BPO
Business process management (BPM) or business process outsourcing as it was once known, has come a long way. A sunrise industry fifteen... more>>

Company of the Month

By Shaheen Saikia
As the competition in the market intensifies, organisations keep seeking for newer more reliable solutions to stay ahead in the game.... more>>

Company Spotlight

By Suchita Gonsalves
The drive for better quality, higher ROI’s, enhancing the efficiencies of business processes and security has really upped the... more>>
By Suchita Gonsalves
For successful business operations, process automation and leveraging contextual data for objective decision making are of utmost... more>>

CIO Insights

By James LaPlaine, CIO, AOL, Inc
Stop talking about technology, corporate leaders aren't listening. As CIO, the expectation is, of course, that you are going to provide a... more>>
By Dr. Mark Zecca, CIO, Kyriba
I don’t know why I feel a little territorial every time I hear the word Cloud coming from one of our sales or marketing guys. The term... more>>
By Ryan Fay, CIO, ACI Specialty Benefits
To keep pace with evolving technological needs and trends, business activities must be conducted much more rapidly and efficiently than... more>>

20 Most Promising BPM Solution Providers 2016

By CR Team
Observing the last decade, most of the organizations opted to automate their businesses processes with the implementation of ERP. This... more>>
By CR Team
Although Business Process Management (BPM) is expected to swell to a gigantic USD 50 billion industry by 2020, its growth certainly seems... more>>
By CR Team
BPM services have brought a shift in the ways businesses control their processes. This industry has been aggressively innovating,... more>>
By CR Team
Today healthcare organizations are looking for better ways to improve patient care, handle increasing costs, address compliance based... more>>

CXO Insights

By Somit Kapoor, Head of Enterprise Operations Transformation-Business Process Services, Wipro Limited
The digital boom has ushered in new changes in the expectations of customers. Customers expect real-time delivery status of their... more>>
By Muruganandan Jagadesan (Muruga J), Global Head – Project Management (PMO), codeMantra Pvt. Ltd
Every business needs to examine itself for how it should change, so that it can anticipate and be prepared for the transformations... more>>
By Makarand V. Sawant, Senior General Manager – IT, Deepak Fertilisers And Petrochemicals Corporation Limited
Technology is evolving daily as new tools, applications and use cases are developed and adopted by enterprises and business users. As a... more>>
By Naveen Krishna Yamarthi, Director,Operations-IT, AstraZeneca
From traditional Call centers to BPOs to KPOs to ITES to BPMs, the Indian IT-BPM sector has travelled this incredible, ‘Value Added... more>>

On The Deck

CXO Insights

cxoinsight

The Growing Importance Of Supply Chain...

By Gustavo Salem, Group President, IDEX Health & Science LLC
cxoinsight

The Shift Towards RPA is Visible Now

By By Radhakrishnan, AVP Solutions, Head Automation Practice (RPA), Infogain
cxoinsight

Evolution Of Point Of Sale Systems

By Kavitha Siddada, Head of Retail IT Platforms - Competence Center Manager at Shell

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