| |JULY 20229performance appraisal and such. Depending on the location of the enterprise, it might be subject to multiple labor laws. Failure to comply with such laws might result in severe financial and legal consequences. Hence, having a specialized software to help HR in delivering their services is hygiene for all sorts of enterprises.· Customer SupportAn enterprise will, ideally, have a large and growing set of customers, who will constantly require assistance to tackle and resolve their day-to-day requirements. That is the reason most enterprises will have some kind of customer care center for answering customers' requests, either by telephone, email, or live chat. Software that empowers customer support is crucial in two ways. The first and obvious one is that it permits customer support staff to do their basic job of assisting customers. The second one is about the manner in which the software assists in monitoring, measuring and improving the internal processes through use of metrics. By monitoring indicators, such as average time taken to resolve the issue, total time spent on each query or total issues registered each day, organizations can have a clear perspective on how well they're doing on the customer experience and, ideally, utilize that information to good use.· Email Marketing SystemIn order to not only survive but thrive, organizations need to continuously acquire new customers while simultaneously maintaining a solid, healthy and durable relationships with existing ones. Some tools are very effective to handle this job, such as a good old email, since it's the de facto standard of communication of the enterprise business.· Enterprise Resource Planning (ERP)Here we have the most `enterprise-y' of all enterprise applications: the multibillion dollar industry, called Enterprise Resource Planning (ERP) software. ERP is more like a process. Its goal is to accomplish the integrated management of the principal business processes in an organization. Frequently, companies make use of technology to execute such a process, and that's where ERP systems prove to be handy.Taking Enterprise Software to the Next Level`Enterprise'--and the `enterprise software'--has gained some degree of pejorative connotation over the years. People would frequently perceive enterprises as being slow, bureaucratic, and stagnant. Enterprise software, likewise, was often considered bloated, slow, and hard to use, especially when compared to the stylish apps of new-age startups. However, things have changed. Nowadays, enterprise customers expect their software to be at par with consumer software. How do you go about that? How do you take your enterprise software process up and notch and delight customers?The answer lies in the process. If enterprise software is to be as good as the best consumer applications available, it needs to embrace modern development techniques and tools. This involves leveraging automation to the maximum possible extent, creating automated testing and release management strategies, and embracing DevOps and Agile.So, if you are looking to take your enterprise to the next level, build a digital muscle and adopt the right enterprise software to help you get there. Since enterprises are typically large organizations, enterprise software must be `large software' by definition
< Page 8 | Page 10 >