3C Logic Scores High Marks on GetApps Call Center Rankings for Fifth Consecutive Quarter

CIOReview Team | Wednesday, 30 March 2016, 05:13 IST

3CLogic, a leading provider of cloud contact center software announced that it has been ranked among the top five vendors on Gartner-owned GetApp’s quarterly “Top 25 Call Center Apps Based in the Cloud” report for the fifth consecutive period. GetApp’s ranking measures vendors based on five key criteria: integration capabilities, security, reviews, media presence, and mobility.

“We are pleased to be continuously recognized as one of the leading providers of cloud call center solutions,” explains Guillaume Seynhaeve, VP of Sales & Marketing at 3CLogic. “Our solution’s superior security and reliability are truly what sets us apart and we are honored to be recognized yet again.”

Among the highlighted categories within the report, 3CLogic continues to excel in both security and integration. The vendor credits its superior security to its unique distributed architecture, more commonly referred to as VTAG (Virtual Telephony Application Grid), which combines the power of Amazon Web Services’ public cloud platform with its proprietary edge-computing technology. In addition, the solution’s ability to seamlessly integrate with leading third-party CRM, Service Management, WFM, WFO, PBX, and proprietary platforms continues to set it apart from most other vendors.