Uniphore Acquires leading open enterprise platform Red Box By CIOTechOutlook Team

Uniphore Acquires leading open enterprise platform Red Box

CIOTechOutlook Team | Friday, 03 February 2023, 11:33 IST

AI – Uniphore, a pioneer in conversational AI and automation, announced the acquisition of Red Box, the top open enterprise platform for recording voice, screen, and information from conversations.

Red Box is a strong addition to Uniphore's portfolio because of its demonstrated ability to record and secure every voice and screen conversation in real-time and after a call. This will enhance the capabilities of the Uniphore X platform, which major corporations around the world have come to rely on to get the most out of every conversation.

The most valuable resource in any organisation is conversation. Every area of business is impacted by the value gained from these encounters, but especially customer loyalty. For businesses aiming to maximise customer encounters, real-time voice and screen capture capabilities that integrate with AI and automation technology can completely change the game.

With the purchase of Red Box, Uniphore will now provide easy access to voice and screen recording data that is AI-ready from 100% of interactions to enable automation and analytics at scale in the contact centre. Uniphore's conversational AI and automation are the best in the business. As a result, there will be a quicker time to value and a better client experience while spending less money.

Organizations will be able to fully utilise voice recordings to support timely and strategic business choices in real-time as well as guaranteeing regulatory compliance once they have complete access to and control over their captured data via open APIs.

“During these dynamic economic times, enterprises are realizing the importance of working with integrated platforms that can scale to offer stellar customer experience and proven ROI, versus point solutions and data silos,” said Umesh Sachdev, CEO and co-founder of Uniphore. “Today, I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology, and a talented team that will help maximize the value of conversations.”

“Through the years, our customers have relied on us to securely capture their most important asset–voice conversations, and to give them full sovereignty of this strategic data set to unlock its value,” said Richard Stevenson, CEO of Red Box. “We are delighted to be a part of Uniphore and now also able to give customers unparalleled access to Uniphore’s industry leading AI and automation capabilities, helping them drive their business forward.”

Uniphore's innovation portfolio, which already includes emotion AI, no code low code development, and knowledge AI, has been expanded with the acquisition of Red Box. By making this acquisition, Uniphore has bolstered its presence in Europe and put itself in a better position to provide completely integrated and seamless employee and customer experiences for all international enterprises.

With the addition of the Red Box team, its intellectual property, and its products, Uniphore is now able to continue providing market-leading goods and services to their combined global clientele.