Enjoy Infrastructure-less Contact Centre Over the Cloud

CIOReview Team | Wednesday, 30 March 2016, 04:20 IST

This new age contact center aims at extending the advantages of a legacy call center for customer services but with curtailed costs, saving on the initial capital investments required to set up a call center. 

The cloud-based solution is well-equipped to run a small to mid-scale call center set up with a capacity of 5000+ seats concurrently. A monthly pay scheme will give the benefit of putting your business idea into practice. For the existing business, the solution also comes handy with swift migration to the platform while ensuring business continuity. The solution is also backed by the advantage of high availability and disaster recovery services. It also offers seamless integration with any third-party CRM.

Some of the integral features of this unique contact center solution are:

- 24x7 support available for an uninterrupted business

- CZ Bar CTI integration with any third-party CRM like Freshdesk, Salesforce, MS Dynamic, etc.

- Comprehensive MIS reporting

- Voice Logger and Screen Logger for 100% Call and Agent Screen Recording

- Real time notifications

- Skill-based routing with up to 60 skills

- Sticky Agent for an enhanced customer service

- SMS and email integration for multi-channel communication

"With C-Zentrix's capabilities for an infrastructure-less contact center, we are just unveiling the incredibilities of cloud-based solutions that our partners, customers and prospects can leverage on to shrink their initial CapEx. The new age hybrid customer experience comes equipped with advanced technology features to make the transition hassle-free and seamlessThe hybrid also addresses the security concerns by facilitating data storage on private network and fortified API tools, secured for data accessThe voice recording and data for each client is marked individually with unique customer ids," said Saket Setu, CEO, C-Zentrix

C-Zentrix Hybrid contact center is a mix of C-Zentrix premise-based solution and C-Zentrix cloud solution. C-Zentrix premise-based solution and C-Zentrix cloud solution work in sync to give customers a centralized reporting and management. So the customer is able to manage his or her contact center in huge tier 1 cities on C-Zentrix enterprise cluster and the tier II and III cities in C-Zentrix cloud solution. Hence, customer gets a unified solution comprising of his or her premise-based solution and his or her cloud-based solution. This Hybrid is unique and one of a kind in the world. It provides high availability and disaster recovery setup on cloud for the in-premise solution. C-Zentrix Hybrid solution is also available across multiple geographies like UAE, Philippines, Malaysia, etc.