How AI is Transforming Aviation

Abhrasnata Das | Friday, 21 January 2022, 04:08 IST

In the coming days, artificial intelligence and cognitive technologies that make sense of data may be used to simplify and automate a range of internal processes and occupations, including analytics, machinery maintenance, customer service, and a variety of other internal processes and activities.

In fact, according to a recent poll, 97.2 percent of aviation organizations are trying to use big data and artificial intelligence, with 76.5 percent harnessing the value of acquired data and empowering AI for cognitive learning efforts. These figures alone demonstrate how, in the midst of the crisis, airlines and airports are reinventing technology to stay relevant.

Having said that, in this article let’s unroot the new possibilities that AI is to bring for the aviation industry.

Primitive maintenance 

Aeroplane maintenance involves a regular inspection of the machine in order to fly without faults. Airline authorities may now use AI-enabled technologies to predict future aircraft malfunctions, saving not just money and time but also human lives. This is accomplished using AI-based technology that collects and analyses a significant amount of real-time data in order to foresee a systematic approach to aircraft maintenance. As a result, the chances of the plane failing and crashing are minimized.

In the coming days, data from sensors may be interpreted and organized by AI, which then sends the information in a report that is simple to understand. This algorithm also detects and notifies probable faults in real-time, as well as establishes repair schedules. Airbus, for example, is already using and deploying smart AI-based aeroplane maintenance solutions based on data from various types of sensors.

Smart luggage screening

In recent news, Pune Airport in India has introduced a smart luggage screening system powered by AI technology. The system is meant to automatically detect harmful goods and other possible dangers in passengers' luggage and inform operators in real-time. "This AI software technology can automatically detect numerous things and other hazards from the x-ray pictures created during the screening of baggage and notify operatives," says Ajay Kumar, Director of Pune Airport. The aviation sector may improve its operations by examining the possibilities of AI in luggage screening.

Along with identifying passengers and inspecting their paperwork, airport officials must also inspect and screen passengers' luggage in order to discover any possible threats. The luggage screening procedure might be time-consuming with older methods. Security personnel, on the other hand, can instantly identify dangerous and prohibited objects in travelers’ bags using AI-based algorithms. These tools aid automated screening, which uses X-rays and computed tomography to detect possible dangers in luggage.

Improved customer experience

One of the most important uses of artificial intelligence in the aviation industry is to improve the passenger and consumer travel experience. The use of AI-powered chatbots as virtual assistants reduces staff costs while also speeding up the process. According to a recent study, 4.72 billion people are expected to travel by air by the end of this year, necessitating the development of a system capable of handling such a huge demand among travelers. Because virtual assistants are so cost-effective for airlines, they may be the preferred alternative.

Companies are using AI-powered chatbots to provide flight-related information to their customers, as well as personalized responses to each traveler’s inquiries, which saves a lot of time and effort. Many airlines use popular social media platforms like Facebook Messenger to build their bots. Icelandair, the country's flag carrier, has launched a Facebook Messenger bot to communicate with customers 24 hours a day, seven days a week. As a result of their increased popularity, these chatbots provide airlines with a better consumer experience. According to a SITA report, AI-powered chatbots are used by 68 percent of airlines and 42 percent of airports to offer crucial information to their customers.

Enhanced security

Airport security is a top priority, to ensure security, today, officials must conduct a thorough examination of travelers’ identity and credentials. By collecting data and comparing it to passport photos, AI-enabled systems and applications employing facial recognition technology can assist airport officials in identifying travelers. Delta Airlines, an American Airlines affiliate, has placed cameras and deployed face recognition technology to identify clients during check-in, for example.

Aside from that, airport officials can deploy modern technology in their security scanners to detect possible threats at the world's most important and popular airports. In the midst of the crisis, several airlines have included this technology in their mobile applications and automated the entire boarding procedure to deliver a better travel experience to their consumers. Artificial intelligence and machine learning would also aid in the speeding up of the customer service process, which would benefit authorities in the long run.

To Conclude

Although the use of artificial intelligence in the aviation sector isn't new, the pandemic has caused the industry to reassess its methods in order to stay in business after the COVID epidemic. As a result, in order to stand out in this rapidly changing technological environment, airlines and airports must rely on artificial intelligence to automate their procedures and give a better customer experience.