CR Team | Wednesday, 03 June 2015, 09:20 IST
REDMOND, WASH: Microsoft has announced its partnership with Mandarin Oriental Hotel Group to deliver a premium digital experience to the Oriental hotel group's guests via Windows 8.1 platform.
Mandarin Oriental Hotel Group is piloting Microsoft Surface Pro tablets in four of its award-winning properties in London, Washington, D.C., Las Vegas and Tokyo, providing in-room tablets that feature a custom Windows 8.1 start screen and modern touch apps.
Mandarin Oriental in conjunction with Microsoft has created a suite of five custom Windows 8.1 touch apps, available in nine different languages, that manage services for in-room dining, concierge and housekeeping requests, a guest compendium that provides information about the hotel's facilities, and access to guest feedback and guest preferences.
With this new collaboration, Mandarin Oriental is expecting an easy flow for its online marketing content, hotel information and guest services to its digitally savvy guests. Leveraging the Microsoft platform, Mandarin Oriental is able to integrate a combination of services formerly offered via the television, telephone or guest directory.
"As a brand known for our legendary hospitality, we're always pushing ourselves to create unique, premium guest experiences," says Monika Nerger, CIO of Mandarin Oriental. "We are currently operating in 25 countries, and with our expansion into new markets we needed a powerful, secure, yet easy-to-manage solution with robust language support, which Microsoft technologies can offer. Through this partnership we can create digital experiences that cater to our guests' needs and expectations whenever they stay with us."
