Net Suite to Accelerate LOVESAC's Retail Business

CIOReview Team | Wednesday, 10 June 2015, 11:53 IST

SAN MATEO, CA: Lovesac, designer and retailer of furniture and accessories recently announced the successful implementation of solution from NetSuite, a provider of cloud based financial/enterprise resource planning (ERP) and omni-channel commerce software suites to further improve business processes.

With this single unified cloud solution, Lovesac is expected to get benefits in the areas dealing with finance, customer relationship management, enterprise resource planning , point of sales activities, and inventory and order management. NetSuite's customization capabilities enable Lovesac to readily implement custom workflows and processes to support physical store, ecommerce and call center channels.

This cloud based business management platform improves user experience by replacing the inefficiencies of the traditional methods such as on-premise Microsoft Dynamics GP system and email support for managing shipments and growing order volumes. Lovesac now takes advantage of specific skill set to deliver superior customer experience at both pre- and post-sale, with uniform and reliable processes from initial POS through lifetime customer relationship.  Additional NetSuite benefits include management of project, customer history, order placement, customer support, analytic resource, time sheet, expense and project accounting.  

"We now have 360-degree visibility into inventory and customer transactions across all channels, which are essential in providing a holistic omni-channel commerce experience and ensuring a high degree of customer satisfaction that drives loyalty and repeat business." says Ryan Johnson, Lovesac Chief Operating Officer.