Teleperformance's stronger focus on CSR marks 20 year celebration in India

CIOReviewIndia | Tuesday, 11 January 2022, 04:21 IST

Teleperformance, a leading provider of outsourced customer experience management and digital integrated business services, celebrates its 20 year anniversary in India by making Corporate Social Responsibility (CSR) initiatives their top priority. The company already impacts more than 20,000 lives in India with their Citizen of the World (COTW) and Citizens of the Planet (COTP) initiatives and has pledged €2.5 million over the next three years, reaching beneficiaries across 29 cities in India.

The Citizen of the World program, which was awarded gold in 'Best Corporate-Community Partnership' at the ACEF Asian Leaders Awards 2021, seeks to co-create an equal future for the less privileged through education, impacting the lives of over 8933 children.

Teleperformance has one of the largest multicultural teams in India, consisting of over 75,000 interaction experts serving over 200 clients. The group is committed to enabling businesses to adapt to today's disruptive digital innovations, enhance customer experience, and build long-term growth by leveraging the latest technology with a blend of human touch. Teleperformance has been certified in India as Great Place to Work® eight times, and additionally, it is certified among Best Workplaces for Women by GPTW for the last two consecutive years.

With a concerted focus on CSR initiatives, including minimizing the environmental impact and creating a diverse and inclusive workforce, Teleperformers believe each interaction is an opportunity to make a difference in people's lives.

Aditya Arora, CEO - Teleperformance India said, "Corporate Social Responsibility has long been a part of our strategic initiatives that help us to create a real difference. Over the next three years, we will enhance our contributions, thereby making CSR a top priority. Teleperformance is committed to developing sustainably through various initiatives, as we believe 'human touch' is the core of our brand promise. Our focus remains on giving back to the community and creating value for all stakeholders in a simpler, faster and safer manner."

Vinod Mehta, Chief Human Resource Officer - Teleperformance India said, "Teleperformance's commitment to give back to the community and beyond is manifested in our CSR strategy. It commits to contribute towards a diverse range of causes, including positively impacting lives of underprivileged and visually impaired children, skill development for women, impacting the lives of the elderly, supporting 300 disabled soldiers, and environmental protection. The Citizen of the World (COTW) initiative seeks to generate a positive impact on local communities, particularly vulnerable children and their families, through fundraising, in-kind donation, and volunteer work."