Uniphore and Workair Team up to Bring Enterprise AI
CIOTechOutlook Team | Friday, 17 November 2023, 11:45 IST
Uniphore, one of the world's top AI-native firms, has announced a strategic alliance with Workair, Ireland's largest cloud communications expert, to introduce corporate AI to the country, with a focus on the country's world-class contact centers.
With deep expertise and a track record of success working with enterprise-scale companies, public sector and global contact centres, Workair will leverage Uniphore’s X Platform and their industry-leading AI solutions to help clients select, deploy and support customer-centric solutions that best meet their specific needs. The Uniphore X Platform infuses multiple AI technologies into all areas of the enterprise that impact the customer, such as conversational AI, generative AI, knowledge AI and emotion AI, as per business wire.
Workair, as an established leader, will use its knowledge and new access to industry-leading technology with Uniphore to guarantee that its clients can better handle customer-centric duties such as sales, frontline support, and compliance management across contact centers.
“Ireland has become a vibrant tech hub for innovation,” said Umesh Sachdev, CEO at Uniphore. “Workair has been a major force driving innovation not only for Irish enterprises, but for global brands as well. We’re thrilled to partner with Workair to deliver best-in-class customer experiences throughout Ireland and beyond. This collaboration is a critical step in expanding Uniphore’s global footprint and ensuring our leading enterprise AI platform is recognized on the world’s stage.”
To begin off this collaboration, Uniphore and Workair assembled a select group of senior executives from Ireland's best enterprises at an event on November 16th 2023 at The Fire Steakhouse in Dublin to network and debate the future of AI. Brian O'Driscoll, a member of the World Rugby Hall of Fame, also attended the occasion.