FSM Global: Cutting-Edge Tech In Field Service Management
India is one of the significant markets for field service management solutions. There is a growing mobile and cloud adoption among SMEs. It is leading to increasing investments by all the end-users in newer technology and significantly driving the growth of the market. Field service organizations are under increasing pressure by their customers, who are more selective and insist on customized and better service options. This has made service more competitive in many markets and has driven additional investment in new field service management (FSM) software, mobility, and other technologies. Customer expectations are changing every day and they expect a single platform to cover the entire life cycle of service organizations, preferring a system that proactively resolves customer problems.FSM Global’s innovative and state-of-the-art 360° field service management platform with AI enabled features, built for the future provides the simplest solution for the most complex problems. It is adding more and more new modules as plug and play to solve complex customer problems and generate benefits across the value chain such as CEO/CXO, field managers, dispatchers, field technicians, vendors, and end customers.
"Our Flagship Product Fsm Grid Is Deployed Across Field Service Organizations With Global Installations And We Are Part Of Their Digital Transformation Journey."
FSM Global is a trusted advisor and global provider of software solutions and services to small, mid, and large enterprises across various industries. “Our flagship product FSM Grid is deployed across field service organizations with global installations and we are part of their digital transformation journey.
We bring in our deep expertise in the development and integration of best-of-breed FSM software a one-stop shop for all technology needs", says Paul Raj, CTO.
Operational Excellence
The company’s Field Service Management product has been in existence for more than 15 years and it has 20+ years of IT experience with specific experience/focus in manufacturing, medical equipment, oil & gas, retail, energy
& utilities, and other industries. It is a comprehensive AI-powered solution with off-the-shelf capability and customization along with vast integration capability that is a big advantage over its competition.
FSM Global is the pioneer at best practices in Field Service Management solutions across various verticals with many implementations in Telecom Networks and Customer Operations globally. The high quality, cost effective offerings are strengthened with our global capabilities and extensive technology experience Our expertise in implementing similar solutions itself is a demonstration of the quality standards we maintain while executing projects. Intelligent scheduling and dispatching helps substantial cost savings that can be achieved as a result of different KPIs”, mentions Paul.
Looking at the Future
FSM Global is a branched out entity that came into being on June 2021, focusing on Field Service Management products, and has extensive experience in providing products, solutions, and services as a Global IT Enterprise Systems provider.
“We have multiple new products in the Field Service Management domain which includes FSM Lite, FSM Assist, VisionAI, and FSM Insight with which we are expanding considerably. We have a dedicated R&D division offering value-added R&D and product development services.
We are investing 20 percent of revenue towards product innovation to cover the entire spectrum of offerings in the FSM space and striving to become a top player in this market", concludes Paul.
FSM Global is the pioneer at best practices in Field Service Management solutions across various verticals with many implementations in Telecom Networks and Customer Operations globally. The high quality, cost effective offerings are strengthened with our global capabilities and extensive technology experience Our expertise in implementing similar solutions itself is a demonstration of the quality standards we maintain while executing projects. Intelligent scheduling and dispatching helps substantial cost savings that can be achieved as a result of different KPIs”, mentions Paul.
FSM Grid comprises of capabilities that include intelligent scheduling and dynamic dispatching, work order management, multiple vendor management, IoT enabled predictive maintenance, contracts & SLA management, dynamic forms & check lists, location management, parts and inventory management, quotation management, analytics and reports, admin/user portal, customer portal, vendor portal, mobile applications, and more. FSM Grid enables organizations to manage their field service ecosystem, remote workforce, and offer exceptional service to their end customers.
FSM Global Is The Pioneer At Best Practices In Field Service Management Solutions Across Various Verticals With Many Implementations In Telecom Networks And Customer Operations Globally
Looking at the Future
FSM Global is a branched out entity that came into being on June 2021, focusing on Field Service Management products, and has extensive experience in providing products, solutions, and services as a Global IT Enterprise Systems provider.
“We have multiple new products in the Field Service Management domain which includes FSM Lite, FSM Assist, VisionAI, and FSM Insight with which we are expanding considerably. We have a dedicated R&D division offering value-added R&D and product development services.
We are investing 20 percent of revenue towards product innovation to cover the entire spectrum of offerings in the FSM space and striving to become a top player in this market", concludes Paul.