Poor customer engagement leads to losing potential customers. For instance, an employee missing a sales call or a customer calls the support center and is still unable to reach a company representative; are ostensible scenarios that leave enterprises in a predicament. MCube platform devised by Bangalore based VMC Technologies maneuvers past these challenging scenarios. MCube permits businesses to configure multiple employees behind an automated cloud telephony number that requires no hardware or software installations by the organization. The incoming calls get rotated between the configured employees and thus elevate the probability of a customer’s call getting answered. Additionally, every call that was unattended can be notified to schedule call-backs. The database can be accessed in real-time and can be checked for the number of incoming calls, missed calls, conversation against each call and percentage of calls answered or missed by each employee. Aside from these characteristics, every customer is notified with the information of who they communicated with or the customer will receive a message that a company delegate will get in touch with them shortly. “MCube data and
analytics are integrated with a number of productivity applications and solutions like SMS, CRM, Mobile Applications and Chat Applications, thus dispensing a birds-eye view of the business. This keeps a better track of the customers,” explains Sundeep Misra, Co-founder and Technology Advisor, VMC Technologies.

Seamless Real Time Management
Run by Sundeep Misra and a skilled set of employees, VMC Technologies extends a virtual PBX ecosystem that offers a unified communication experience to enterprise clients, enabling customers and employees to easily connect irrespective of the location and devices used. Delving deeper into the VMC MCube platform offerings, it is subdivided into four solutions; MCube X, MCube Track and MCube IVRS MCube APIs.