Ceptes Software: Dedicated to Accelerating Business Value through Comprehensive Strategic Solutions
The Salesforce services market is expected to grow at a CAGR of 15.3 percent between 2022 and 2029, reaching a value of $35.8 billion. The growing demand for effective customer relationship management is driving the commercialization of Salesforce services. Ceptes Software, founded in 2010, is a major global salesforce services provider focused on nurturing innovation and leveraging salesforce strategies to drive the growth of clients' business value. Salesforce recognizes the market demand and potential for innovative products like the newly launched Hyper Force. Leveraging this knowledge to announce their plans to develop swiftly and disrupt the market to enhance digitalization. Combining it with the Indian customer's focus on ROI and Salesforce's broad products like Slack and MULESOFT which are extremely scalable and configurable based on business needs, the opportunities for growth are enormous, particularly in the next five years. Priya Ranjan Panigrahy, CEO, Ceptes Software shares more about the firm in this interaction, let’s read.How is your company positioned in this market? What are the major factors that differentiate your company from the other players in this landscape?
Ceptes was set up in 2010. During the first five to six years, the company was still striving to establish itself. However, the company gradually caught up with the development of ten utility applications that are now required for every worker working in any company that uses Salesforce capabilities. Ceptes developed an app for document generation, electronic signature, file collaboration, management, and integration platforms. The company also created data security, backup, and archiving solutions. Ceptes' most important products are RPA (Robotic Process Automation), a DevOps system, and many others. The firm's capabilities have grown from two individuals to 250 now, and the founders are focused on utilizing the potential of its staff to overcome industry difficulties with fresh perspectives, innovation, and ideas to consult and solve client challenges. The company carved out a position for itself in the consulting and product development industries by developing many reusable assets and employing automation to disrupt the industry in a variety of ways.
Shed light on the end-to-end Salesforce implementation services rendered by CEPTES and how does it make Salesforce work best for clients’ businesses?
Salesforce has a lot of SKUs from marketing to sales, delivery, revenue, and much more. Ceptes as an end to-end salesforce implementation partner starts any new undertaking or client by trying to understand why they are investing in Salesforce and what is the extent of their investment. Whether they want to implement solutions for a specific business vertical or multiple, and who do they want to onboard into the system. With this information, the team is not only able to design solutions, but create a comprehensive blueprint from start to end, bench marking various milestones, and planning the growth trajectory over small
chunks of time over 4-5 years, while laying down what kind of growth the client can expect during each of these periods.
What approach do you follow to ensure the quality of your solutions? Please tell us about the uniqueness of your approach.
Salesforce offers a diverse set of product solutions that meet the needs of its customers in a variety of ways. CEPTES is a trusted partner of Salesforce, offering an extensive array of services that encompass implementation, customization, integration, data management, and managed services. Using this knowledge, the team is able to provide clients with ground-breaking results and guaranteed ROIs.
Ceptes also teaches clients on industry best practices and how following these best practices can result in the desired returns on investment as soon as the solutions are installed. The team analyzes specific data to other initiatives of a similar caliber, considering how efficiency and productivity might be enhanced. The organization guarantees ROI in terms of revenue, customer acquisition, and efficiency improvement.
Please walk us through the complete cycle of your client engagement process, right from understanding their specific requirements to delivering the solutions.
When the marketing team generates a lead, they contact the client to discuss their needs, budget, and completion deadline. Following that, a score card for each criterion is prepared, and the sales cycle begins. We then provide multiple models, approach tactics, and case studies from various businesses, as well as demos. Depending on the client, the team employs various ways to develop suitable solutions and locate various Salesforce SKUs, boosting the lean method of growth. The firm has a milestone based advancement strategy. Once the licenses are obtained, the solutions are installed in every capacity, and the team manages the project in an agile manner to accommodate any adjustments and assistance required or requested by the customer.
What is the future roadmap of your company? Are you working on any innovations in your solution portfolio?
Ceptes' elaborate future growth ambitions are already in the works. The company established an office in Dubai to oversee Middle Eastern operations, and one in Dallas, TX to handle business in North America. Ceptes is also building strategic alliances with enterprises in Japan and other APAC countries, with the goal of making Singapore a hub in the coming years enabling expansion throughout the region. Additionally, Ceptes is focused on innovation, providing a platform for employees to innovate to satisfy the workers' ambitions to create something. With such strong inventive endeavors, the company plans to offer another 20-30 goods and solutions in the next 5-10 years, promoting smart work and fulfilling the company's development goals.
What approach do you follow to ensure the quality of your solutions? Please tell us about the uniqueness of your approach.
Salesforce offers a diverse set of product solutions that meet the needs of its customers in a variety of ways. CEPTES is a trusted partner of Salesforce, offering an extensive array of services that encompass implementation, customization, integration, data management, and managed services. Using this knowledge, the team is able to provide clients with ground-breaking results and guaranteed ROIs.
CEPTES is a trusted partner of Salesforce, offering an extensive array of services that encompass implementation, customization, integration, data management, & managed services
Ceptes also teaches clients on industry best practices and how following these best practices can result in the desired returns on investment as soon as the solutions are installed. The team analyzes specific data to other initiatives of a similar caliber, considering how efficiency and productivity might be enhanced. The organization guarantees ROI in terms of revenue, customer acquisition, and efficiency improvement.
Please walk us through the complete cycle of your client engagement process, right from understanding their specific requirements to delivering the solutions.
When the marketing team generates a lead, they contact the client to discuss their needs, budget, and completion deadline. Following that, a score card for each criterion is prepared, and the sales cycle begins. We then provide multiple models, approach tactics, and case studies from various businesses, as well as demos. Depending on the client, the team employs various ways to develop suitable solutions and locate various Salesforce SKUs, boosting the lean method of growth. The firm has a milestone based advancement strategy. Once the licenses are obtained, the solutions are installed in every capacity, and the team manages the project in an agile manner to accommodate any adjustments and assistance required or requested by the customer.
What is the future roadmap of your company? Are you working on any innovations in your solution portfolio?
Ceptes' elaborate future growth ambitions are already in the works. The company established an office in Dubai to oversee Middle Eastern operations, and one in Dallas, TX to handle business in North America. Ceptes is also building strategic alliances with enterprises in Japan and other APAC countries, with the goal of making Singapore a hub in the coming years enabling expansion throughout the region. Additionally, Ceptes is focused on innovation, providing a platform for employees to innovate to satisfy the workers' ambitions to create something. With such strong inventive endeavors, the company plans to offer another 20-30 goods and solutions in the next 5-10 years, promoting smart work and fulfilling the company's development goals.