Genpact Partners with Microsoft To Set Workforce with AI Tools, Fueling Enterprise Innovation By CIOTechOutlook Team

Genpact Partners with Microsoft To Set Workforce with AI Tools, Fueling Enterprise Innovation

CIOTechOutlook Team | Wednesday, 26 July 2023, 02:48 IST

With a focus on delivering results that transform businesses, Genpact, a multinational professional services company, recently announced a partnership with Microsoft that will give its global talent access to Microsoft's Azure OpenAI Service, opening up new possibilities for implementing generative AI capabilities for clients.

In order to increase business efficiency in areas like transition management, global service desk management, infrastructure management, and other areas, Genpact has identified a number of opportunities to use large language models (LLMs). Genpact's business teams, who are domain experts, are able to create use cases that address the various day-to-day difficulties that businesses encounter thanks to generative AI's potential to assist businesses increase employee productivity, operational efficiency, and agility.

"Generative AI's potential to drive innovation is unprecedented, and by democratizing access to this technology, including Microsoft Azure's powerful AI tools, we continue to foster our culture of innovation, experimentation, and knowledge across our more than 115,000 global workforce," said Vidya Rao, Chief Information Officer at Genpact. "Our continuous learning environment helps clients optimize AI's rapidly evolving landscape, and we're excited to leverage Microsoft's AI tools to revolutionize the way we approach problem-solving."

This relationship with Microsoft builds on Genpact's deep expertise in AI innovation – from decades-long investments in advanced data analytics to strategic AI acquisitions, to leading-edge technology solutions and extensive experience with LLMs across numerous industries, including consumer goods, retail, life sciences, healthcare, hi-tech, and financial services.

This partnership with Microsoft builds on Genpact's in-depth knowledge of AI innovation, which spans decades of investments in strategic AI acquisitions, cutting-edge technology solutions, and extensive experience with LLMs in a variety of industries, including consumer goods, retail, life sciences, healthcare, high-tech, and financial services.