Atera, Microsoft Collaborate To Unveil AI-Powered IT By CIOTechOutlook Team

Atera, Microsoft Collaborate To Unveil AI-Powered IT

CIOTechOutlook Team | Friday, 29 September 2023, 02:38 IST

Atera, the cloud-based all-in-one remote monitoring and management (RMM) and Helpdesk, Ticketing, and Reporting platform for IT professionals, announced the release of its new deep fusion with Microsoft Azure Open AI. The introduction of this AI suite heralds the birth of a new category in IT: artificial intelligence-powered IT, or "AIT," which enables IT teams to achieve 10X operational efficiency, minimize time-to-resolution, and provide better results quicker. This implies that IT teams may now cut reaction times from one hour to three seconds and average time-to-resolution from four hours to ten minutes.

The new category was developed in partnership with Microsoft and made possible through a fusion with its Azure OpenAI Service, which enables customers to tap into the power of large-scale generative AI models. Through the integration with Azure OpenAI, customers gain access to cloud and computing infrastructure-security, reliability, compliance, data privacy, and built-in responsible AI capabilities, as per Atera.

"The impact that AI-powered IT has on the IT industry cannot be overstated," said Gil Pekelman, CEO of Atera. "Technicians can now focus on more high-value work. Before unveiling our AI suite, our platform helped to cut the amount of time those technicians spent managing IT by up to 50 percent. But since integrating Azure OpenAI into our platform, we have seen even more improvements on operational efficiency — up to 10 times the number of tickets are solved in a day."

AI-powered IT totally transforms the antiquated, time-consuming processes that IT workers are accustomed to working with on a daily basis. AI-powered IT may handle up to 50% of requests before they reach a professional since it enables end users to repair common problems on their own, such as password resets and blue screens.