Vonage Join Hands with Meta To Enable Secure and Instant Payments By CIOTechOutlook Team

Vonage Join Hands with Meta To Enable Secure and Instant Payments

CIOTechOutlook Team | Thursday, 18 May 2023, 11:28 IST

To provide payments on the messaging app in Singapore, Vonage, a leader in cloud communications that aids businesses in accelerating their digital transformation, has collaborated with WhatsApp as a Business Solution Provider. With the addition of this feature, Vonage Conversational Commerce, powered by Jumper.ai, makes it possible for both customers and companies to enjoy seamless, end-to-end shopping experiences via WhatsApp, from discovery to engagement and payments.

Brands can develop omnichannel, messaging-first customer purchasing experiences using Vonage Conversational Commerce on well-known messaging, social, and online platforms like WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Business Messages, brand websites, and more. Vonage's application satisfies the needs of major global brands, assisting them in connecting with consumers and transforming these conversations into richer AI-enabled customer experiences as messaging becomes more important to consumers around the world as a quick and direct way of connecting with their favourite brands.

Vonage's Communications APIs offer additional value and scalability, including the ability to easily invite customers to a live video encounter with a salesperson or customer care representative in just one click. This enables customers to have private discussions about products from any location, assisting shops in forging dependable bonds with clients.

The way people and businesses engage in Singapore will change as a result of Vonage Conversational Commerce's ability to facilitate quick and secure payments on WhatsApp for enterprises. The ability to securely process payments through WhatsApp will enable businesses to deliver a unique, real-time customer experience, which will increase customer engagement and foster loyalty. It is estimated that 1 billion+ users connect with businesses via Meta's messaging services every week1.