Deloitte Digital named a leader by Gartner in CRM and Customer Experience Implementation Services

CIOReview Team | Friday, 26 February 2016, 08:52 IST

Deloitte Touche Tohmatsu Limited (DTTL) is pleased to announce that Gartner, a leading information technology research and advisory company, has named Deloitte Digital a leader in CRM and Customer Experience Implementation Services for the fourth consecutive year. The December 2015 report entitled, Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, positions Deloitte Digital highest in execution.

“It’s an honor to once again be recognized as a leader in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide report,” says Andy Main, Leader of Deloitte Digital US. "As a digital consulting agency, we strive every day to help our clients achieve their ambitions by finding answers to complex challenges, and to do it in new ways that benefit them, their brands, and their customers. To be acknowledged for what we believe is our vision, agility, and ability to deliver differentiating CX solutions is truly significant recognition for our clients and ourselves.”

Deloitte Digital, a component of Deloitte member firm consulting practices, has pioneered a new model for a new age – the digital consulting agency. As an agency and a consultancy, Deloitte Digital combines leading digital and creative capabilities with the deep industry knowledge, innovative thinking, business transformation, organizational change, domain and versatile technology experience Deloitte member firms are known for.

Discussing the CRM and Customer Experience (CX) implementation Services market worldwide, the report notes, “Selecting the right CX and CRM implementation service provider requires focused and deliberate evaluation.” The market for CRM implementation services is maturing, but the ability to address complexity from business perspectives, as well as achieve complex technology integration, will be highly differentiating for the next few years. These factors have led providers to re-establish their CRM strategic focus, market strategies and competitive aims, forcing new approaches to differentiation and, thus, leading to changes in positions of providers included in the 2014 assessment.”

According to Gartner, “Leaders are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.” Gartner evaluates service providers on their Ability to Execute and their Completeness of Vision.