Spocto X: Making Debt Collection a Seamless & Efficient Process
The growing prevalence of technological leap -frogging in the BFSI segment signals the drive towards hyper-automation, predictive analytics, and per- sonalized customer experiences. Embracing key trends in artificial intelligence like Agentic AI, conversational bots, and AI-managed compliance is becoming commonplace, with a growing demand for automating end-to-end processes. Fulfilling this demand by automating the entire debt collection process is one of India’s largest end-to-end debt collection platforms, Spocto X. A forward-thinking organization, Spocto X deploys a full stack AI agent in a conventionally manual process, prone to errors, minimizing risks and boosting efficiency.Powered by leaders bringing toptier experience in global firms like Amazon, Google, and HP, and graduates from IITs, IISc and Ivy League Universities, the company brings a lucrative blend of technical expertise and passion for solving real-world problems at scale that set it apart. With combined experience spanning decades, and 100 plus patents, the company is a powerhouse of talent, shaping the BFSI sector with the power of AI.
Domain Expertise
Leveraging its deep BFSI domain expertise along with the unmatched AIML skilled talent, the company Spocto X addresses the prevalent inefficiencies in the debt collection domain. While traditional systems lack features like borrower segmentation, compliance rigor, and intelligent engagement strategies, Spocto X automates every aspect, eliminating the risk of errors and oversight. The platform uses AI for predicting the right channels to boost engagement, and providing solutions for 100 percent compliance through real-time monitoring. It also optimizes recovery rates through adaptive learning, closing gaps in cost, efficiency, and regulatory risk.
“We automate repetitive tasks like payment reminders and case allocation while empowering human agents with real-time insights. Our AI orchestrates omni-channel campaigns by analyzing borrower responsive-ness, ensuring the right
message reaches the right person at the right time, blending automation with a human touch”, shares Devarsh Mapuskar, Head (Business), Spocto X. Imbibing human touch in technology driven financial services, the platform has unveiled a new innovation named Bhaasa, a multilingual conversational bot that engages borrowers with genuine, human-like empathy. This tool supports over 20 Indian languages, facilitating conversations beyond language barriers. Bhaasa is complemented by YuVin, an AI-powered video assistant, which delivers hyper-personalized repayment explainers in the form of personalized context-aware videos.
Prioritizing security and privacy, Spocto X’s AI systems feature security and governance by design. It protects AI workflows, implementing security measures all across. Sensitive data is protected through masking or tokenization, while a zero trust framework restricts access to sensitive data points.
The deployment of real-time adversarial testing features and development of an internal AI Red Team to simulate attacks and prevent misuse strengthen the solutions, ensuring audit readiness and compliance with laws like DPDPA, GDPR, and RBI guidelines.
Future Outlook
“I genuinely believe AI is heading toward something big, autonomous financial agents that can handle collections, and even anticipate customer needs before they arise. Imagine hyperpersonalized services that just know what a customer wants, and deliver it seamlessly”, adds Devarsh.
In addition to these prospects, Devarsh anticipates ethical AI governance to take center stage, making trust and accountability non-negotiable as AI systems become more powerful. Driven to keep up with the changing industry landscape, Spocto X is robustly scaling its Agentic AI for debt collections, as well as for processes such as credit risk and fraud detection. Simultaneously, the firm is investing in ethical AI research, striving to stay ahead of regulations and tech to build the future responsibly. With a holistic approach and vision, Spocto X is marching towards its goal to lead the shift toward a smarter, safer, and more customer-first BFSI ecosystem.
Leveraging its deep BFSI domain expertise along with the unmatched AIML skilled talent, Spocto X addresses the prevalent inefficiencies in the debt collection domain
Prioritizing security and privacy, Spocto X’s AI systems feature security and governance by design. It protects AI workflows, implementing security measures all across. Sensitive data is protected through masking or tokenization, while a zero trust framework restricts access to sensitive data points.
The deployment of real-time adversarial testing features and development of an internal AI Red Team to simulate attacks and prevent misuse strengthen the solutions, ensuring audit readiness and compliance with laws like DPDPA, GDPR, and RBI guidelines.
Future Outlook
“I genuinely believe AI is heading toward something big, autonomous financial agents that can handle collections, and even anticipate customer needs before they arise. Imagine hyperpersonalized services that just know what a customer wants, and deliver it seamlessly”, adds Devarsh.
In addition to these prospects, Devarsh anticipates ethical AI governance to take center stage, making trust and accountability non-negotiable as AI systems become more powerful. Driven to keep up with the changing industry landscape, Spocto X is robustly scaling its Agentic AI for debt collections, as well as for processes such as credit risk and fraud detection. Simultaneously, the firm is investing in ethical AI research, striving to stay ahead of regulations and tech to build the future responsibly. With a holistic approach and vision, Spocto X is marching towards its goal to lead the shift toward a smarter, safer, and more customer-first BFSI ecosystem.
