Measuring Machine Learning Bias
Dr. Supriya Ranjan Mitra, Director, IT at Schneider Electric
Customer Analytics - The Cornerstone of CRM Systems
Yagnesh Parikh, CTO, ICICI Securities
Why is the Digital Customer Experience Truly Different?
Sven Gerjets, Former CIO, Time Warner Cable
Transforming Customer Experience with Information and Technology
Jiunn Tan, CIO, Ascend One
The importance of Customer Relationship Management in today's digital age
Sudheer Prabhu, Chief Information Officer, Fullerton India Credit Company Limited
NPS 2.0 - Heed What They Do, Not What They Say
Matthew Kravitz, CIO, DTT Surveillance
Manage the Customer Service with a Human Touch!
Monish Gakhar, IT Head, GEMS
Coupling Predictive Demand Planning with CRM for Improved Visibility
Aaron Weiss, VP and CIO, Axalta
Customers First-Implementing CRM the Right Way
Shekhar Chhajer, CIO-India, Daimler South East Asia
Doing More with Less: Making IT Count in Challenging Times
Jim Bates, Director & CIO, State of Alaska
CIO Viewpoint
Upcoming Technological Advancements in Payments...
By Pinak Chakraborty, CIO of Airtel Payments Bank
Shaping the Future of AI: Talent, Innovation,...
By Yann LeCun, Chief AI Scientist at Meta
Future of Smart Manufacturing: Integrating Tech...
By Mohammed Kaishulla, Chief information officer, EPACK Durable
CXO Insights
What's Wrong with Current CRMs and Future of...
By Satish Patil, PhD (Founder and CEO), Mitibase Technologies Pvt Ltd
Top Five Customer Service Predictions For 2021
By Suman Reddy, MD, Pegasystems India
Work 2021: Prepare For A Flexible Future