| Thursday, 05 February 2015, 11:38 IST
Happy to announce that Teckinfo won an award at Technoviti 2015 for the most innovative call center software. The event was organized by Greyhound Research & Banking Frontiers for recognizing and bringing together the topmost technology providers in the BFSI industry. The jury comprised of leading CIOs, CTOs & CISOs in the BFSI world.
Teckinfo's call center solution InterDialog UCCS was recognized for the its innovative & disruptive technology in the BFSI sector. Interdialog UCCS with features like high availability & redundancy, multi level selfservice IVR & advance dialing logic is a highly scalable and robust call center oftware.Teckinfo’s Banking Solutions(Contact Center /Helpdesk solutions) provide an effective link between front and back office operations, making certain that data is available across the organization – in departments, call centers and branch offices – from any location and at any time – day or night.
Teckinfo’s Banking Solutions offer dedicated Banking Helpdesk Services, which increase the efficiency and convenience of your company, by providing constant live customer support availability 24*7-365 offering a variety of services. including: support for employees and customers, and complete start-to-finish automation of processes ranging from simple financial transactions to credit analysis and account processing. It may be used to provide information, online/Offline verifications, Lead management, Recovery, or conduct more complex transactions such as providing opening information etc.
InterDialog UCCS helps organizations to increase their collection rates & improve business efficiency by automating the connection between them and debtors. The solution has helped to improve processes for some big names in the industry.
Incorporated in 1995, Teckinfo Solutions is a leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions. These solutions facilitate organisations with avenues to engage their customers while working towards improving the overall customer experience.
